FREQUENTLY ASKED QUESTIONS

 

WHAT SHOULD I EXPECT WHEN I COME TO YOUR SHOP TO GET SOME WORK DONE?

When you come into Lane Wells Jewelry Repair, you will get a friendly and prompt greeting by one of our experienced jewelers. We will take the time to listen to what you need, answer any questions you may have, and we will explain what the repair will be, how much it will cost, and when you can expect it to be completed.

HOW LONG DOES IT TAKE TO GET MY WORK COMPLETED?

This will depend on a number of factors, including the difficulty of the job, availability of any needed parts or stones, and the volume of work the shop is currently experiencing. Our normal turn around for basic repairs is 2-3 days, although it can take a bit longer during busier seasons, up to about 1 week.

CAN I WAIT WHILE YOU FIX MY JEWELRY?

Generally speaking, the answer is no. There is a lot involved in even something as straight forward as sizing a ring. From making sure the item is completely cleaned before we work on it, to completing the required work, to the final quality control inspection, there are a number of steps required to properly repair or adjust your precious jewelry piece.

BUT I REALLY NEED IT NOW! CAN YOU DO A RUSH JOB FOR ME?

It never hurts to ask if the repair you need can be completed more quickly. If you need it by a certain date, let us know. We can usually accommodate minor due date adjustments at no charge. If you really need it right away, we MAY be able to do it, for a significantly higher charge.

BUT I READ ONLINE YOU SOMETIMES DO FREE REPAIRS WHILE I WAIT?

We do sometimes! Our general rule is, if it would take longer to write up the repair envelope than to fix the item, we usually do it right then for no (or little) charge. These repairs may include simple ring cleaning and inspections, a single small stone tightening, closing a jump ring back together, etc... If the item needs soldering or polishing, please expect to need to leave it with us.

HOW LONG DOES IT TAKE TO GET MY RINGS CLEAN AND POLISHED, OR RHODIUM PLATED?

For MOST polishing and/or rhodium plating, if you get the item to us by 2:00pm, it will be ready the next morning at opening.

HOW WILL I KNOW IF I GET MY OWN DIAMOND BACK?

We understand trusting someone with your precious jewelry can be hard. If you are concerned, we will show you your diamond or gemstone under magnification before you leave it with us, and you can look again when you pick it up. We have worked on many thousands (or more!) of valuable and priceless items over the years. Not one item will ever be worth even the hint of "switching" against the reputation we have earned over the last 40+ years. However, if you are still concerned, my honest answer is please don't leave it with us, find someone you do trust to work on your items.

MY RING HAS CRACKED SEVERAL TIMES, WHAT'S GOING ON?
(OR, WHAT IS METAL CRYSTALLIZATION?)

Gold, silver and platinum can become brittle, and crack or break for a number of reasons. They can become work hardened from age and wear and tear, or sometimes on a brand new piece, the casting may have had some impurities or porosity in it, causing weak spots. However, if you are experiencing multiple cracks or broken prongs "for no reason", your jewelry may have experienced crystallization due to chlorine exposure.

Jewelry is most often exposed to chlorine from swimming pools or hot tubs, or cleaning products with bleach. Without getting into to much chemistry, the chlorine breaks the bonds holding the karat jewelry together, causing micro-fractures to develop. These weak spots most often develop in the thinnest areas of a ring, like the prongs or at the bottom of the shank. Then, with the slightest of bumps from normal wear and tear, the micro-fractures become full on cracks, sometimes shearing a prong right off.

I SWIM WITH MY JEWELRY ALL THE TIME! I THINK MY JEWELRY IS CRYSTALLIZED! WHAT DO I DO?

If your jewelry is NOT currently showing any signs of crystallization, just stop swimming with them! However, if your items have become crystallized, unfortunately there are very few options. We can try to retip, solder or reshank the broken spots, but there is no way to undo the exposure once its happened. Most repairs at this point are only "patch jobs". The only true way to get out of the crystallization is to completely remake the item with fresh metal.

I NEED MY RING SIZED, DO YOU STRETCH RINGS?

The only rings we can stretch (or shrink) are relatively plain wedding bands, with only a simple pattern and no stones. Every other ring must be cut and sized properly. This avoids damaged to the delicate stone settings, as well as avoiding any "thinning" that might occur from trying to stretch. In most cases, trying to stretch anything other than a simple wedding band will result in the ring breaking at the weakest point.

WHAT METALS DO YOU WORK WITH?
WILL YOU WORK ON COSTUME ITEMS?

We regularly work in all 10kt, 14kt, and 18kt yellow and white gold, all platinum and palladium styles, and sterling silver. We are happy to work on base metal, or costume, items. However, we are more limited to what repairs are possible on costume items. Please give a try for your costume jewelry repairs, we won't be sure if it can be fixed or not until we see the item.

HOW MUCH DOES IT COST TO ...?

Check out Pricing page for a few examples of our low prices. Still not sure? Send us a message from the front page, or just give us a call!

DO YOU DO WHOLESALE/TRADE WORK?

Yes! Lane Wells Jewelry Repair was established primarily as trade shop, and we continue to serve a number of local jewelers. Give us a call for pricing or to set up an account.